Little Lease Company Resolving Complaints

Everyone at Little Lease Company is committed to providing our clients with the highest standard of products and services available. If you’re unhappy with our products or our service, we would like you to tell us about it and let us know how you think we can fix it.

Where and how to complain

You can complain:

By phone
You can contact the Little Lease Company and ask to speak to the Complaints Officer. You can use our contacts page to find contact details for all of our businesses.

In writing
You can write to us at:
The Complaints Officer
Little Lease Company Pty Ltd
PO Box 1915
CASTLE HILL NSW 1765
Email: lee@littlelease.com.au

In person
You can raise your complaint with us in person.

How we deal with complaints
We take complaints seriously; they give us important information about how we can better serve our clients. Little Lease Company’s Complaints Manager is responsible for reviewing complaints to ensure they are dealt with appropriately.
If we can’t resolve your complaint on the spot we’ll acknowledge it and try to resolve it as quickly as we can. In some cases where there are complicated facts or circumstances, or where we need to deal with third parties, it might take several weeks to investigate your complaint and address your concerns.
Other options
If you’re not satisfied with the outcome we propose, or if you believe you have not received a fair hearing, let us know and, if we think it’s appropriate, we’ll undertake a further review of your concerns.